1. Cancellations
- Service Appointments: If you need to cancel a scheduled technical site visit or consultation, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice may be subject to a call-out or administrative fee.
- Ongoing Projects: For long-term projects (e.g., network migrations), cancellations must be submitted in writing. You will be liable for all work completed and expenses incurred up to the date of cancellation.
2. Refunds
- Services: Since our services involve labor and technical expertise, refunds are generally not provided once a service has been successfully rendered. If you are dissatisfied, please contact us within 7 days for rectification.
- Hardware/Goods: Items can be returned within 14 days provided they are in their original packaging and unused. Defective goods are handled under the manufacturer's warranty.
- Digital/Training: Refunds are not available once the service or access has been granted.
3. Refund Process
Approved refunds will be processed back to the original payment method used via DPO Pay. :Please allow 5-10 business days for the refund to reflect in your account.